When giving users access to a particular Mouse Tracks module you will select the access level to the module.  The Access Levels available are:  No Access, Restricted Access, Normal Access, and Full Access.  You can also choose whether or not the Mouse Tracks User has 'Delete Permissions'.   These access levels can restrict or enable whether or not a user has the rights to add records to related tables and whether or not the user can view items they do not 'own'.  Anytime you give a user permissions that require a Mouse Tracks User License you will need to make sure that you have an available license.  You can easily view how many user licenses are being used by opening the user list and selecting the Mouse Tracks Licenses radio option.

See the following tables as they relate to each Mouse Tracks Module...

Help Desk Permissions	NO ACCESS	RESTRICTED ACCESS	NORMAL ACCESS	FULL ACCESS
View/Create Personal Tickets	NO	YES	YES	YES
View All Tickets	NO	NO	YES	YES
View Reports & Graphs	NO	NO	YES	YES
Add/Delete Related Category Choices	NO	NO	NO	YES
Mouse Tracks User License Required	NO	YES	YES	YES

KNOWLEDGE BASE PERMISSIONS	NO ACCESS	RESTRICTED ACCESS	NORMAL ACCESS	FULL ACCESS
View/Create Public KB Articles	NO	YES	YES	YES
View/Create All KB Articles	NO	NO	YES	YES
Add/Delete Related Category Choices	NO	NO	NO	YES
Mouse Tracks User License Required	NO	YES	YES	YES