Configuring Mouse Tracks

The Mouse Tracks configuration form is accessible to administrators of the database through the Tools menu. The form is divided in to five tabs. Each tab contains the global preferences that can be set for the main areas within Mouse Tracks. The areas are Administrative, Help Desk, Inventory, Purchasing, and the IIS Help Desk Interface Add-On. The settings on this form are global which means that all Mouse Tracks users will see the changes you make.

Administrative Tab

Tables that are administrative related are Departments and Locations.  These tables can also be accessed using the main form's Data Menu. 

Allow datasheet mode - Select this if you wish to allow your users the ability to view tables in Datasheet Mode.

Maximum File Attachment Size Allowed - Limits the size of a file that can be stored in Mouse Tracks.  Administrative users will see a warning message if they try to attach a file that is larger than the allowed size.  Non administrative Mouse Tracks users will not be allowed to import files that exceed this size.

Company Logo - If you select a company logo, it will appear in the header section of your reports and graphs as well as purchase orders created in Mouse Tracks. The graphic must not exceed 100 x 100 pixels which is approximately a 1 square inch. If the graphic is larger than 100 x 100, it will be cropped.  The logo must be in .bmp format.

Populate Mouse Tracks User List from a Windows Domain -  This command will prompt you for a Windows Domain. Use this command to quickly add your domain user accounts to the Mouse Tracks database. User ID's in Mouse Tracks will only be added through this procedure. Accounts created through the import will not have passwords or permissions or Mouse Tracks Client Access (except through the IIS web interface).

Inventory Tab

Software List Flag Color - From the inventory tab you can choose the color of flagged software items. This color would be noticed by viewing the software tab on the computer detail form.

Import Audit Defaults - Check the appropriate boxes to set the default options for importing audits.

There are four tables related to the main inventory tables. They are Peripheral Classes (types), Software Categories, Documentation Types, and Media Types (Software Media Types).

Help Desk Tab

Allow Direct Editing of Ticket Resolutions - Choose this option is you would like to be able to directly edit a ticket's resolution. By default this value is not checked therefore you can only append information to the resolution. If you choose to allow direct editing of resolutions, be aware that the changes made will not be recorded in the ticket's history.

Help Desk List Colors - Select the color you want help desk tickets to appear if they are due within the numbered warn days or late days.  These colors are seen when viewing the Help Desk List.  For Mouse Tracks to determine whether or not a ticket is due today, or whether or not it is past due, the 'Due Date' field (eventDueDate) must be one of the items in the user's list. See List Box Settings for more information.

Ticket Types and Ticket Priorities are tables related to the Help Desk portion of Mouse Tracks.

Purchasing Tab

PO Company Information (tab) 

• The company name, address, and phone number information you enter here will be the same information that is printed on your purchase orders.
• Purchase Order Form to Use
• Mouse Tracks offers two different formats for your printed purchase orders. The portrait purchase has room for more line items per page than the landscape PO. The primary difference for the landscape PO is that it includes the line item's cost center on each line. As the names suggest, the PO's will print with the selected orientation.

PO List Preferences (tab)

• From the Purchasing Tab you can choose the colors that purchase orders will appear if they are due within the numbered warn days or late dates. These colors are seen when viewing the Purchase Order List.  For Mouse Tracks to determine whether or not a purchase order is due today or whether or not it is past due, the 'Deliver by date' field (poVendShipDate) must be one of the items in the user's list. See List Box Settings for more information.
• Default tax rate - Enter default rate for your state. This value is not in percentage format, so if you wanted to have a 6% default tax rate, you would need to enter 0.06.

PO Tables (tab)

• There are six related tables to the purchasing portion of Mouse Tracks. They consist of Cost Centers, Messages to Vendors, PO Terms, Shipping Methods, Ship to Addresses, and Vendors.  These tables can also be accessed using the main form's Data Menu.

IIS Help Desk Interface Tab

NOTE: These settings apply to versions 5.x of the web Interface.   Settings for version 6.5 (Mouse Tracks Web) and newer are configurable directly through the web interface.  Version 5.x of the web Interface will be depracated on 12/31/2008.

The IIS Help Desk Interface is an optional Add-On to Mouse Tracks. This Add-On is included with the Enterprise Edition of Mouse Tracks. The Add-On may be purchased by Standard Edition customers. See Comparing Mouse Tracks 2007 Editions for further information.

Session Length (minutes) - The number of minutes the session will stay open without any activity by the end-user. The maximum value for the session length is 1440 (24 hours).

Exit Url:  The web address where the user will be taken when he clicks the Exit command.

Suggested Due Date Offset - The number of days that will be added to the current date to suggest a due date for web ticket submissions. 

From Email - The fully qualified Email address that the IIS web server uses to send notifications when new requests are made through the web interface. The ticket type records must contain the email address of the technician that will be receiving the notifications for the email feature to work.  To configure the ticket types in Mouse Tracks choose the menu item Data--Miscellaneous Tables--Ticket Types.

Help Desk Message - This is the message that your users will see once they successfully logon to the web interface.  HTML is used to format this text.  For example you would need to use the <BR> tag to include line breaks in your message.

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