Working with Users

A complete user list is very important to the functionality of Mouse Tracks.  Once you have created your users, you can then assign them PC's, check out software and documentation to them, as well as allow them to submit help desk requests.  There are two categories of users within Mouse Tracks. 

1.  Mouse Tracks Users
Users who are given Administrative, Purchasing, Inventory or Technician Access are considered Mouse Tracks Users.  Any user ID that has one or more of these permissions will require a Mouse Tracks user license.

2.  Non-Mouse Tracks Users
Users who have no Access to the Mouse Tracks program.  These users can still submit help desk requests and have equipment assigned to them, but they do not have logon privileges to the Mouse Tracks Client.

Note:
End-Users that only submit request through the IIS Help Desk Interface Add-On do not require Mouse Tracks permissions or a Mouse Tracks user license.

Adding Users
To add a user to Mouse Tracks, click the Add command from the User List.

Duplicating Users
You can quickly duplicate a user record by clicking the Duplicate Record command on the user list.  When you click this command, you will be prompted for a new user ID.  The duplicate process will not copy Mouse Tracks permissions for a user ID.  You must manually set these permissions.

Deleting Users
In versions of Mouse Tracks prior to the 2002 release, you had a tough choice to make when someone left the company.  You could delete all records associated with the user and then delete the user, or you could just leave the user in the database.  In Mouse Tracks 2002 and newer, you have two more options.  The easiest option is to simply deactivate the user.  This option still maintains the history of the user, but you will not see the user when you open a drop down list.  You can also delete the user.  Deleting the user will not delete the related records.  Instead, it sets the values in the related fields to Null.  Deactivate vs. Delete also applies to other related tables within Mouse Tracks.

To delete or deactivate a user, select the users from the User List and click the Delete command.

Changing Passwords
An administrator can change the password for any user that has Mouse Tracks logon privileges.  Simply edit the user's record and click the Change Password command on the User Detail form.  End-Users who do not have Mouse Tracks logon privileges can still change their passwords from the IIS Help Desk Interface Add-On.

To change your own password, select Change Password from the Tools Menu.

Record History
Mouse Tracks records any changes made to a user's record in the user's history tab.

Tip

You can populate your user list using from a Windows NT Domain from Configure Mouse Tracks form.  This form can be opened by an administrator by selecting the menu item Tools--Configure Mouse Tracks.

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