Help Desk Software and PC Inventory Software Since 1998
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Mouse Tracks Web (Add-On) Product Information

The Mouse Tracks Web interface allows your users to submit help desk request through a web browser.  This Add-On to Mouse Tracks reduces the time your technicians spend creating new requests, since it allows your end-users to enter their requests directly.  The Web Help Desk Interface supports email notifications (with link-backs) allowing your end-users & technicians one-click access to  existing Help Desk requests. Both end-users and technicians have access to a searchable knowledge base.   Mouse Tracks technicians and users can use the web interface to update help desk tickets.  Automated ticket assigning can be configured so that different types of tickets are assigned to the appropriate technician.

End-Users and Help Desk Technicians can attach screen shots and related files directly to requests.

VIEW ONLINE DEMO

Screen Shots:

• Web Home Page (screen capture)
• Web Lookup Ticket (screen capture)
• Web Knowledge Base Search (screen capture)

Key Features:

• 100% Native .NET Web Interface
• Highly Customizable
• Email Notification Support
• File Attachment Support

Requirements:

• Internet Information Services 5, 6 or 7
• .NET Framework Version 3.5
• Mouse Tracks 2007 6.5 Database (see help--about Mouse Tracks from Windows Client to determine version)

	Download Mouse Tracks Web 6.54
	Installation Instructions