ID 1074

INFO: What's New in Web Tracks 2014 (9.20)


A Menu Settings Editor has been added to the Admin section. This allows you to change the main menu’s icons, text, tool tips, visibility, and order of appearance.

Added bread crumbs for easier navigation.

User ID’s in drop down lists are now formatted to show the users full name and the user ID in parentheses (e.g., the User ID, jdoe will now show as “John Doe (jdoe)”

The behavior of remembering the last user id for the sign in screen can now be turned off in application settings.

The Admin—Application Settings form has been reorganized.

Session State Mode now supports ‘State Server’ and ‘SQL Server’. The default session mode is still ‘In Process’.

Ticket's are now assigned to Technician Groups. Groups can contain one or more members.

Last sort order is now rememberd on the ticket comment grid.

Dynamic Date filters for reports and graphs now include 'Tomorrow', 'Next Week', 'Next Month', 'Next Quarter', and 'Next Year'. These and other dynamic date ranges are now noted on the report and graph filter for easy reference.

Dynamic filters include userid's and tech groups so you can create graphs and reports that display differently depending on who is signed in.

Filter drop down lists in grids now show more items without having to scroll the list.

Increased maximum lines on a purchase order from 30 to 90.

The Email-To-Ticket converter now has an option to use the subject from the original email.

Location of the 'Related' information for help desk tickets is now customizable (can choose the tab where it appear).

Columns in the related asset tables can be modified using the field chooser interface. Admins can save a custom view for end-users (if you choose to allow them to add their assets). A quick filter option has also been added which filters computers and peripheral choices by the requester of the ticket.

Session State Mode now supports State Server and SQL Server.

Email forwarding is detect in the Email-To-Toclet converter and it won't apply 'reply separators' if forwarded.

Option added to restrict replies processed by the email-to-ticket to Technicians and the Requester of the Ticket

The behavior of remembering the last user id for the sign in screen can now be turned off in application settings.

Added Compact/Repair feature for access databases in the database maintenance section


Added option to automatically notify technicians when they have been unassined from a ticket

Exporting lists now suggests a file name appropriate to the list being exported (e.g., exporting the computer list to Excel will now suggest computers.xls).

Email now support asynchronous operation which provides faster response time for the application.

TLS Support for SMTP outgoing mail

Added a quick filter toggle button to the ticket list to quickly show 'My Tickets', 'All Tickets', and 'Tickets Not Assigned to Me'. Applies to technicians with 'Normal' or higher access levels.

Email To Ticket Converter rules now supports specifying a technician group.

Email To Ticket Converter rules now support search scope.

Bug Fixes

Save & Close button is now disabled after it is initially clicked. Previously extra clicks on the button could initiate duplicate email notifications.

Fixed bug where end-users could see private comments if the last comment field was visible in the end-users grid view.

ruleAssignToEventType has been increased from 20 to 25 characters to match the ticket's event type field length. Previously this wouldn't allow the Email-To-Ticket converter to apply rules to 'Ticket Types' that were over 20 characters.

The error message 'Reponse.Redirect cannot be called in a page callback' now provides a more user friendly error message.

Self Notify setting now properly applies to only technicians. End-User notification settings are now independent and work as expected.

Context menu no longer retains grid selection after performing an action that causes the row to be filtered from the view.

Changing the ticket status from the right-click context menu now properly modifies the "Resolved On" date for tickets that changed from open/pending to closed or closed to open/pending.

Clearing prebody comments when sending an email no longer causes an error.

Ticket List refresh now retains a consistent sort order even when sorted on a non-uninque field.

Date: Friday, October 17, 2014

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