Help Desk Software & Inventory Software

ID 1082

INFO: What's New in Web Tracks 2018 (10.00)

Description

MAJOR NEW FEATURES

Mobile Friendly Adaptive Layout

Mobile view

The interface will automatically adapt to mobile devices, tablets, and desktop browser interfaces. Simply point your device's browser to the same URL you use on your desktop (don't forget to create a bookmark).

CC Users on Help Desk Tickets

CC Users

CC'd users will receive notifications, and are able to add comments to help desk tickets to which they are CC'd.

This will make a process, such as requisitions, more streamlined since the requester can now "CC" the approving manager on their request.

The CC feature also lays the framework for the ticket merge feature.

Ticket Merging

Tickets may now be merged together. For example, let's say a few users reported the same problem. You can now merge these tickets together. Original descriptions, comments, & attachments, will all move to the "parent" ticket. The requesters of "child" tickets will become CC'd users on the parent ticket.

Access to SQL Upsize Wizard

Previously moving from the Standard Edition (MS Access database) to the Enterprise Edition (SQL Server database) required a copy of a specific version of Microsoft Access, and a complex/error prone manual process.

The new upsize wizard built in to Web Tracks makes this process a snap. This feature is available within Web Tracks from the Admin -- License & Registration section.

Unified Installer

Web Tracks now handles making sure that required Windows Features (namely IIS) are installed and configured with the optimal requirements to run Web Tracks. It will not alter nor remove any currently configured settings.

You should notice a speedy first response when accessing Web Tracks!

MINOR FEATURES

Trailing line breaks are now stripped from comments when processed by the Email-To-Ticket converter.

The due date of a ticket can be changed by technicians (assuming they have permissions) from the ticket list right-click context menu.

Increased default attachment size limit for new databases from 500k to 1MB.

Grid column resizes are now automatically saved. Previously this required one to sort the grid to have the column width saved.

Fields are now sorted by their label value rather than database field name when choosing fields in reports and graphs.

Added Join option for reports and graphs that ties Users to Peripherals.

Removed "Record Must be first be Saved" dialog that pops up when saving a related record to the base record. The base record is now automatically saved in these situations.

The default font and link style has been updated to a more modern look.

Added the ability to hide the related assets tab and control on the Service Desk detail form. If you are not using this feature it can be turned off from the Admin--Application Settings--Service Desk section.

BUG FIXES

Email-To-Ticket converter -- Fixed bug that could cause email commands to not be processed (e.g., status=closed) if the command text was the only text included in the reply.

Fixed a bug in Admin--Manage Attachments where clicking "View Parent Record" would not always take you to the correct parent record.

Fixed a bug where a tab's header would appear disconnected from the tab content when viewing in the Chrome browser.

UPGRADE NOTES

Web Tracks 2018 requires version 4 or 4.5 of the .NET Framework. If this is not already present on the computer the installer will install version 4.0 as a prerequisite.

Web Tracks 2018 requires "Visual C++ 2010 x86 Redistributable". If not already present on the computer the installer will install it as a prerequisite.

Database schema will be updated to 10.00. You should create a backup copy of your database before applying this update.

THIS MAJOR UPDATE REQUIRES A NEW REGISTRATION KEY. IF YOUR MAINTENANCE IS CURRENT PLEASE SEND AN EMAIL TO SUPPORT@GRITWARE.COM TO REQUEST AN UPDATED KEY (include the company name to which the product is registered).


Date: Monday, April 30, 2018

Knowledge Base Search