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1098INFOWhat's new in Web Tracks 2020 (11.0.3)
BUG FIXES

Editing Tech Group Members from Admin--Lookup Tables--Technician Groups now properly saves members which were added or removed. 
Selected row color on Plastic Blue theme has been updated so the text is more readable when a row is selected. 

UPGRADE NOTES

THIS IS A MINOR UPDATE -- A NEW .....
 
1097INFOWhat's new in Web Tracks 2020 (11.0.2)
BUG FIXES

Report Bug: Modifying and Creating Join and Single table reports now properly saves the report fields which are selected in the report designer. 
Merge Ticket: Merging tickets now limits parent tickets which have a status of 'Pending' and 'Open'. Allowing closed tickets was not a good option as users of the merged ticket would not receive notification.....
 
1096INFOWhat's new in Web Tracks 2020 (11.0.1)
BUG FIXES

Fixed issue with Office 365 Theme 
Fixed reoccurring tickets not being picked up by the Web Tracks windows service 
Fixed Logout/Change Password Link from not appearing 
Fixed report and graph print button not working in Chrome 
Fixed audit reporting Computer offline/invalid DNS entry 
Other minor fixes.

 
1095INFOWhat's New in Web Tracks 2020 (11.0.0)

MAJOR NEW FEATURES

Windows Server 2019 Supported

SQL Server 2019 Supported

Reoccurring Ticket Support

Do you need to do work on a reoccurring basis? If so this new f.....
 
1094INFOWhat's New in Web Tracks 2018 (10.0.13)
BUG FIXES

The %COMPUTERNAME% dashboard variable no longer displays 'UNKNOWN' when the computer name resolves to an address not prefixed by the domain.

Fixed issue where a ticket could not be merged if a user on the child ticket was already CC'd to the parent ticket or was the requester of the parent ticket.

Editing a user's tech groups via the User De.....
 
1093INFOWhat's New in Web Tracks 2018 (10.0.11)
MINOR NEW FEATURES

Renaming the "Computers", "Peripherals", or "Software" menu items now cascades these changes to the Related Equipment Tab on the Service Desk ticket form.

BUG FIXES

If multiple accounts use the same email address, the Email-To-Ticket Converter will only select an account that is "Active" in Web Tracks.

Th.....
 
1092INFOWhat's New in Web Tracks 2018 (10.010)
BUG FIX

When selecting related inventory items to help desk tickets the grid view now properly displays the appropriate records.

More Information:


UPGRADE NOTES

THIS IS A MINOR UPDATE -- A NEW REGISTRATION KEY IS .....
 
1091INFOWhat's New in Web Tracks 2018 (10.09)
BUG FIX

Report and graph filters specify date filters must be entered in the format of MM/DD/YYYY. However, validation of the filters failed for cultures that do not use this format, therefore the filter was not allowed to be saved using the UI. This issue has been fixed in this release.

NEW FEATURE

The "Allow End-users to reopen their .....