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1082INFOCOMING SOON - Web Tracks 2018 (10.00)

MAJOR NEW FEATURES

Mobile Friendly Adaptive Layout

Mobile view

The interface will automatically adapt to mobile devices, tablets, and deskt.....
1081INFOGritware.com Web Site Changes
Web Site Changes 

We have recently updated our website to be mobile friendly*. When you have a chance check it out on your phone!
  • Upgraded Web Server -- gritware.com is lightning fast!
  • Maintenance Renewals can now be paid online


* this is a hint at what's coming soon to Web Tracks!
1080INFOWhat's New in Web Tracks 2017 (9.43)
BUG FIXES

Fixes a bug that caused "Tech Groups" to be automatically created when saving any user account. This caused unwanted and useless tech groups when the program did this for users without technician rights. The process now only proplery performs this action for new technicians to assure they have a personal Tech Group.

NOTE: this fix does not remove any.....
1079INFOWhat's New in Web Tracks 2017 (9.42)
BUG FIXES

Dynamic Date Filter Strings (e.g., Next Month, This Week) now work properly for regional settings that do not use M/D/YYYY as their date format string. This fix corrects graphs, reports and dashboard object variables that reference one or more dynamic date filter strings.

Fixed the dynamic text variables UserTechGroups, and UserID. When used on a rep.....
1078INFOWhat's New in Web Tracks 2017 (9.41)
BUG FIXES

PDF graph exports are now rendered to a single page.

AutoDeliverReportsAndGraphs Web Service -- fixed bug that can cause a report or graph to only be delievered one time even when it's scheduled to repeat.

Fixed bug where software version numbers would sometimes be formatted as date values.

UPGRADE NOTES

1077INFOWhat's New in Web Tracks 2017 (9.40)
MAJOR NEW FEATURES

SMS Text Notifications Supported
Techncian user accounts now support a SMS Gateway Email Address. Technicians can automatically be "texted" when tickets are created, updated and transferred. There is also an option when usi.....
1076INFOWhat's New in Web Tracks 2017 (9.30)
MAJOR NEW FEATURES

SmartReply
Managing Help Desk tickets just got easier. SmartReply gives technicians the ability to update ticket fields by replying to emails. They can reassign tickets, change the priority, add work hours and much more sim.....
1075INFOWhat's New in Web Tracks 2014 (9.21)
BUG FIXES

Marking the default tech group as inactive now properly clears the default flag.

The 'Hide this Menu Item' in Menu Settings now properly hides the menu item from all users.

Database Updater now properly uses [FirstName] [LastName] for the default tech group name instead of [FirstName] [FirstName].

Database Updater no longer mark.....
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