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Web Tracks Windows Service
Executable Name: WebTracksWinService.exe
Default Location: C:\Program Files\Gritware\Web Tracks\Windows Service
Requirements: .NET Framework Version 2.0 through 4.5
Purpose: Performs Email to Ticket Conversion and the auto delivery of reports and graphs.
This service is automatically installed with Web Tracks.
This service is responsible for the auto-delivery of reports & graphs as well as processing Email-To-Ticket conversions.
For the Windows Service to perform the task of converting emails to tickets the Web Tracks Email Settings must be configured for incoming mail.
When configured the service runs the email check every 60 seconds.
Errors and email conversion events are logged in the Windows Event Log under Application--Web Tracks.
You can manually force Web Tracks to check for emails by opening the Url http://YourIntranetServer/WebTracks/services/WebTracksServices.asmx and Invoking the 'CheckEmail' web service. You must be using a browser locally on your Web Tracks server to perform the manual check.