Home > Administrative > Permissions & Access Levels
Permissions & Access Levels
When giving users access to a particular Web Tracks module you will select the access level to the module. The Access Levels available are: No Access, Restricted Access, Normal Access, and Full Access. You can also choose whether or not the User has 'Delete Permissions'. These access levels can restrict or enable whether or not a user has the rights to add records to related tables and whether or not the user can view items they do not 'own'. Granting a user one or more of these permissions requires a named user license in Web Tracks. You can easily view how many user licenses are being used by opening the user list and selecting the 'Web Tracks Licensed' radio option.
To open the permissions for a specific user you need to edit their user record. To open the user list click the 'Admin' menu, Lookup Tables -- Users. Edit the user and then switch to the 'Permissions' tab.
PERMISSIONS
Web Tracks Login Enabled
This defaults to true for every user.
Granting this to users does NOT require a named user license.
Uncheck this option if you wish to explicitly deny access to the Web Tracks Interface for a specific user. You may also want to check this option for external users who can't access Web Tracks (e.g., they are not on your network but you still wish to associate Tickets and/or Inventory items to the user.)
Administrative Access
Certain areas within Web Tracks are available only to Administrators. They include...
- Deleting Reports & Graphs
- Managing User Accounts, Permissions and Related User Tables
- Configuring Email Settings
- Dashboard Objects
- Application Settings
- Modifying Field Translations
- Database Maintenance
- Web Tracks License & Registration
- Menu Settings
NOTE: There must be at least one Web Tracks Administrator in each database.
MODULE LEVEL PERMISSIONS
|
Help Desk Access Level
|
NO ACCESS
|
RESTRICTED ACCESS
|
NORMAL ACCESS
|
FULL ACCESS
|
|
Submit and view personal tickets
|
YES |
YES |
YES |
YES |
Assign User to Tech Groups*
|
NO |
YES |
YES |
YES |
|
View Tickets where they are assigned as a Technician
|
N/A |
YES |
YES |
YES |
|
View Tickets Assigned to other Technicians
|
NO
|
NO
|
YES
|
YES
|
|
View Reports & Graphs
|
NO
|
NO
|
YES
|
YES
|
|
Add/Delete Related Category Choices
|
NO
|
NO
|
NO
|
YES
|
|
Web Tracks User License Required
|
NO
|
YES
|
YES
|
YES
|
*Once a user has been given a Help Desk Access Level, they should be assigned to one or more Tech Groups. For example if you create a Technician named Joe, you should create a tech group for Joe to be a member of e.g., Joe's Tickets. See Tech Groups for further information.
|
Knowledge Base Access Level
|
NO ACCESS
|
RESTRICTED ACCESS
|
NORMAL ACCESS
|
FULL ACCESS
|
| View Public KB Articles |
YES
|
YES
|
YES
|
YES
|
|
Create Public KB Articles
|
NO
|
YES
|
YES
|
YES
|
|
View/Create Private KB Articles
|
NO
|
NO
|
YES
|
YES
|
|
Add/Delete Related Category Choices
|
NO
|
NO
|
NO
|
YES
|
|
Web Tracks User License Required
|
NO
|
YES
|
YES
|
YES
|
|
Inventory Access Level
|
NO ACCESS
|
RESTRICTED ACCESS
|
NORMAL ACCESS
|
FULL ACCESS
|
|
View/Create Inventory Items
|
NO
|
YES
|
YES
|
YES
|
|
View Reports & Graphs
|
NO
|
NO
|
YES
|
YES
|
|
Add/Delete Related Category Choices
|
NO
|
NO
|
NO
|
YES
|
|
Web Tracks User License Required
|
NO
|
YES
|
YES
|
YES
|
|
Purchase Order Access Level
|
NO ACCESS
|
RESTRICTED ACCESS
|
NORMAL ACCESS
|
FULL ACCESS
|
|
View/Create Personal Orders
|
NO
|
YES
|
YES
|
YES
|
|
View All Purchase Orders
|
NO
|
NO
|
YES
|
YES
|
|
View Reports & Graphs
|
NO
|
NO
|
YES
|
YES
|
|
Add/Delete Related Category Choices
|
NO
|
NO
|
NO
|
YES
|
|
Web Tracks User License Required
|
NO
|
YES
|
YES
|
YES
|
See also
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