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Web Tracks Email-To-Ticket Converter (Add-On)

Email-To-Ticket Converter allows Web Tracks to monitor an email account and create help desk tickets from emails which are sent to the monitored address.

This new feature is included in Web Tracks 2011 8.0x and newer

Key Features:

  • E-mail attachments are automatically converted to attached files within the ticket

  • Replies to Help Desk Emails add comments to existing tickets

  • Standard POP3 account support works with Microsoft Exchange and other popular E-mail providers

  • Customizable Rules allow you to assign the ticket type and priority based on text matching

  • Tickets are automatically assigned to the appropriate requester based on the senders email address

  • Technician and requesters can receive notifications when new tickets are created

  • SmartReply feature allows technicians to update tickets using customizable commands - New!


Email To Ticket Converter Flow Chart:

Email To Ticket Converter Flow Chart


Email To Ticket Configuration Screen Shot in Web Tracks:

Email To Ticket Configuration Screen Shot


Requirements:

  • POP3 Compatible Mail Server