Email-To-Ticket Converter allows Web Tracks to monitor an email account and create help desk tickets from emails which are sent to the monitored address.
This new feature is included in Web Tracks 2011 8.0x and newer
E-mail attachments are automatically converted to attached files within the ticket
Replies to Help Desk Emails add comments to existing tickets - New!
Standard POP3 account support works with Microsoft Exchange and other popular E-mail providers
Customizable Rules allow you to assign the ticket type and priority based on text matching
Tickets are automatically assigned to the appropriate requester based on the senders email address
Technician and requesters can receive notifications when new tickets are created
Email To Ticket Converter Flow Chart:
Email To Ticket Configuration Screen Shot in Web Tracks:
- POP3 Compatible Mail Server