Email-To-Ticket Converter allows Web Tracks to monitor an email account and create help desk tickets from emails which are sent to the monitored address.

This new feature is included in Web Tracks 2011 8.0x and newer

Key Features:

• E-mail attachments are automatically converted to attached files within the ticket

• Standard POP3 account support works with Microsoft Exchange and other popular E-mail providers

• Customizable Rules allow you to assign the ticket type and priority based on text matching

• Tickets are automatically assigned to the appropriate requester based on the senders email address

• Technician and requesters can receive notifications when new tickets are created

Email To Ticket Configuration Screen Shot in Web Tracks:

Requirements:

• POP3 Compatible Mail Server