"Mouse Tracks PC Inventory Software is easy to
implement and use. Audit executable is small and portable, and was rolled
out to hundreds of PCs in multiple locations in a matter of minutes! I was
impressed with the compatibility with all of the Microsoft OSs, and the
product is an exceptional value. The GUI is intuitive, and all of the
functions work seamlessly. It does everything we need, and believe me
we've tried many similar packages before. They all had their problems -
cost, lockups, poor programming, poor support, etc. Mouse Tracks blew them
all away at a fraction of the cost! We finally have a grip on software
licensing, asset management, and we had no problems getting support before
AND after the sale. I would recommend this product to anyone.." --
Greg, LANvision
"From the standpoint of managing an
internal IT department, the software is designed with the System
Administrator in mind. I have been using this software now to manage our
Provincial WAN for over two years and I must say Mouse Tracks is a piece
of software that has been well thought out, clean cut and just plain
useful. It just keeps getting better and better. It accommodates our IT
business cycle quite well from the ordering of equipment to its disposal.
From the standpoint of a Systems
Integrator, the IIS interface is allows my business to be quite proactive
in resolving calls. Customizable reports have allowed me to very
accurately depict the overall amount of time it takes to support my
clients (information which is very powerful!). The client also benefits
as they are able to track all my progress and submit cases over the web
with ease). It's just a win-win and really enhances the professionalism
of my firm. The investment has paid off in a big way -
get this software! (to think I almost made a $7,000 investment in
products from large corporations).
One more thing, GRITWARE is quite
responsive in adapting its product to meet the needs of its clients. I
have submitted many enhancement requests (several which have been
implemented) and I always receive a timely personal response. Keep up the
good work - I look forward to future releases." -- Ian, MacLeod-lorway
"I had a chance to review my budget last week and came
across the entry for the purchase of Mouse Tracks Help Desk Software.
I am glad to report that after using the program for 6 months, I am very
pleased with my choice. The staff here at the city have had no
problem with using the Help Desk Request web interface. I never get
any complaints when I ask them to submit their requests. It not only
helps me to track the requests I get but also is extremely helpful in
delegating tasks. I especially appreciate the e-mail notification feature.
This way I don't have to baby sit the program, I am aware of the requests
when they are submitted. It's nice to have software that I regard as
a solution. When I was reminded of the purchase of Mouse Tracks, I
knew that it was money well spent." -- Melody, City of Moorpark
"It is tailor made for our IS department" --
John, Codan-Pty Ltd.
"Flexible Access database, feature rich and economical"
-- Jason, The Electric Mail Company Inc.
"Nice features, easy workflow, written with the user in
mind." -- Scott, Cresleigh Bancorp
