| 1100 | INFO | What's New in Web Tracks 2023 (12.0.4) | |
MIOR UPDATES/BUG FIXES
Increase worker process shutdown to 1200 minutes (20 hours). This allows for a full workday without the IIS worker process shuting down/reclying and will reduce session restarts.
Fixed Issue with SmartReply generating an error when the SmartReply command was the only text in the email reply.
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| 1099 | INFO | What's New in Web Tracks 2023 (12.0.3) | |
MAJOR NEW FEATURES OAuth2 Modern Authentication Support for Office 365 IMAP and POP3 Microsoft Office 365 has disabled Basic Authentication for both IMAP and POP3. Web Tracks 2023 now supports Modern Authentication using OAuth2 tokens for authenticating ..... | |
| 1098 | INFO | What's new in Web Tracks 2020 (11.0.3) | |
BUG FIXES
Editing Tech Group Members from Admin--Lookup Tables--Technician Groups now properly saves members which were added or removed.
Selected row color on Plastic Blue theme has been updated so the text is more readable when a row is selected.
UPGRADE NOTES
THIS IS A MINOR UPDATE -- A NEW ..... | |
| 1097 | INFO | What's new in Web Tracks 2020 (11.0.2) | |
BUG FIXES
Report Bug: Modifying and Creating Join and Single table reports now properly saves the report fields which are selected in the report designer.
Merge Ticket: Merging tickets now limits parent tickets which have a status of 'Pending' and 'Open'. Allowing closed tickets was not a good option as users of the merged ticket would not receive notification..... | |
| 1096 | INFO | What's new in Web Tracks 2020 (11.0.1) | |
BUG FIXES
Fixed issue with Office 365 Theme
Fixed reoccurring tickets not being picked up by the Web Tracks windows service
Fixed Logout/Change Password Link from not appearing
Fixed report and graph print button not working in Chrome
Fixed audit reporting Computer offline/invalid DNS entry
Other minor fixes.
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| 1095 | INFO | What's New in Web Tracks 2020 (11.0.0) | |
MAJOR NEW FEATURES Windows Server 2019 Supported SQL Server 2019 Supported Reoccurring Ticket Support Do you need to do work on a reoccurring basis? If so this new f..... | |
| 1094 | INFO | What's New in Web Tracks 2018 (10.0.13) | |
BUG FIXES
The %COMPUTERNAME% dashboard variable no longer displays 'UNKNOWN' when the computer name resolves to an address not prefixed by the domain.
Fixed issue where a ticket could not be merged if a user on the child ticket was already CC'd to the parent ticket or was the requester of the parent ticket.
Editing a user's tech groups via the User De..... | |
| 1093 | INFO | What's New in Web Tracks 2018 (10.0.11) | |
MINOR NEW FEATURES
Renaming the "Computers", "Peripherals", or "Software" menu items now cascades these changes to the Related Equipment Tab on the Service Desk ticket form.
BUG FIXES
If multiple accounts use the same email address, the Email-To-Ticket Converter will only select an account that is "Active" in Web Tracks.
Th..... | |