October 2010 Newsletter
October 28th, 2010
I am excited to inform you that the Web Based Version of Mouse Tracks is complete.  We have changed the name to Web Tracks, an ASP.NET application that runs locally on a server in your environment.  Most everything you could do in Mouse Tracks (and a whole lot more) can now simply be done through a standard web browser.

Here are some quick highlights of the new version:
  • 100% Web Based Front End
  • Field Positioning and Required Field Support for Custom Fields
  • Email-To-Ticket Converter Add-On
  • HTML Knowledge Base Articles
  • Ticket Comments (including private technician comments)

For a more comprehensive list of the new features see What's New in Web Tracks 2011.

 

You can download Web Tracks from www.gritware.com.

Thank you very much for using Mouse Tracks (Web Tracks in the future) for your Service Desk and Asset Management Solution.  Feel free to reply if you have any questions regarding the new release or the current version which you are using.

Best Wishes,

Todd