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| Q: How many users do I need to purchase?
A: A user license is required for "named" users that have logon priviliges to
the Mouse Tracks Windows Client. End-Users who submit help desk request through
the Mouse Tracks Web Add-On do not require a user license.
Q: Do you accept purchase orders?
A: We accept purchase orders with net 30 terms from companies within the United
States. When submitting a purchase order be sure to include the contact
information (email address, physical address, and phone number) to which the
license will be registered. Purchase orders may be faxed to 616-735-9841.
Q: Do you offer educational, or non-profit institution discounts?
A: We offer a 25% discount to educational institutions. We also offer a 25%
discount for not for profit non-goverment institutions.
Q: Can I get a formal quote?
A: Yes, to request a quote please send an email to
info@gritware.com. Please include your
company name, address and phone number in the email.
Q: Can I evaluate the Mouse Tracks Enterprise Edition?
A: If you need to test the software in a multi-user or SQL server environment
you can request a temporary registration key (one that will expire). Send an
email to info@gritware.com to request a
temporary evaluation key.
Q: What's included in Maintenance?
A: All new license purchases include one year of maintenance. Major and Minor
upgrades for the product are free of charge during this period. A gritware.com
support forum account is also included during this period.
Q: How much does is cost to renew my maintenance subscription?
A: Annual Maintenance is billed at 35% of the new license cost. If your
maintenance expires you are still elligible for upgrade pricing. Upgrade
pricing is typically 50-75% of the full license cost. It is less expensive to
stay current with maintenance than to forgo renewing and purchase upgrades.
Staying current on maintenance also assures you continuous access to technical
support. |
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