Getting Started with Mouse Tracks

Below are three sections to help you get started with Mouse Tracks Inventory, Help Desk, and Purchasing.

Getting started with Mouse Tracks Inventory

Step-by-step Instructions

  1.  Have an Administrator of Mouse Tracks setup Configuration Preferences for Mouse Tracks Inventory.
  2.  Create or import Mouse Tracks User ID's who will be accessing inventory features and give them Inventory Access to Mouse Tracks.
  3.  Use Mouse Tracks Audit 32 to inventory your PC's.
  4.  Import Mouse Tracks Audit Files.
  5.  Apply Asset Tags to computers, peripherals and software assets.
  6.  Edit each Computer record in Mouse Tracks and enter the fixed asset information (information that was not collected through the audit).
  7.  Add your Peripherals to the database.
  8.  Add your Software Asset records to the database.
  9.  Assign Software Assets to computers.
  10.  Allocate peripherals to computers. You may want to do this if you want to keep peripherals assigned to a particular computer. For example, maybe you want a particular monitor to always go with a specific computer. If you do this, you can then view an asset report by workstation.

Not all of the above steps are required. You can decide the granularity of the assets you wish to track.

Getting Started with Mouse Tracks Help Desk

Step-by-step Instructions

  1. Have an Administrator of Mouse Tracks setup Configuration Preferences for Mouse Tracks Help Desk.
  2. Create or import Mouse Tracks User ID's who will be accessing the help desk and give them Help Desk Access to Mouse Tracks (Help Desk Access is not required for end-users (non techs) who only submit tickets through the web interface).
  3. Verify you have a MAPI compatible Email client configured on your system to use the Email integration features on the help desk forms. 
  4. Setup Mouse Tracks Web (if you purchased this add-on)

Getting Started with Mouse Tracks Purchasing

Step-by-step Instructions

  1. Have an Administrator of Mouse Tracks setup Configuration Preferences for Mouse Tracks Purchasing.
  2. Create or import Mouse Tracks User ID's who will be accessing the purchase orders and give them Purchaser Access to Mouse Tracks.
  3. Verify you have a MAPI compatible Email client configured on your system to use the Email integration features on the purchasing forms.