Web Tracks
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 Getting Started
    Getting Started with Web Tracks
    System Requirements
    Application Settings
    Configure Email Settings
    Customizing Fields & Forms
    Backup & Restore
    License & Registration
    Dashboard Controls
    Database Maintenance
    Importing Users
    Manage Attachments
    Permissions & Access Levels
    Upsizing to SQL Server
    Working with Users
 General Information
    Compare Web Tracks Editions 
    Navigating Web Tracks
    Working with Graphs
    Working with Reports
    Working with File Attachments
    Asset Tags and Web Tracks
    Auditing Computers
    Working with Computers
    Working with Documentation
    Working with Peripherals
    Working with Software Assets
 Windows Applications
    Web Tracks Audit
    Web Tracks Windows Service
    Web Tracks Report Designer
    Working with Purchase Orders
 Service Desk
    Working with Service Desk Tickets
    Working with the Knowledge Base
    Email-to-Ticket Conversion
 Trouble Shooting
    Errors when Auditing

Home > Administrative > Backup & Restore

Backup & Restore

This Web Tracks stores the vast majority of its data in a database.  If you are using an Access database the database will be stored in the App_Data within the WebRoot folder. 

NOTE: Default <INSTALLATION FOLER> = C:\Program Files (x86)\Gritware\Web Tracks

Files to Backup

Backup the following Folder:

Backup the following File:
<INSTALLATION FOLER>\WinService\WebTracksWinService.exe.config

If you are using SQL Server you will also need to make sure that the SQL server's data is being backed up.  You can open Admin--License and Registration to see your SQL Server details.

Restore or Move an Installation

If you switch servers or need to install Web Tracks to a new folder follow these steps to restore data from your most recent backup:

1.  Install Web Tracks  on the computer.
2.  Open Web Tracks (to verify setup was successful) -- do not need proceed with the Setup Wizard in Web Tracks.
3.  Restore the following files as needed...

Your Access Database File (does not apply if you are using a SQL Server database)
<INSTALLATION FOLER>\WebRoot\App_Data\YourWebTracksDatabaseFile.mdb

Database Configuration File (stores the connection string the site uses to connect to your database)
<INSTALLATION FOLER>\WebRoot\db.config

Other Configuration Files
<INSTALLATION FOLER>\WebRoot\sessionState.config (stores your session timeout settings)
<INSTALLATION FOLER>\WebRoot\authorization.config (IIS Security Settings)
<INSTALLATION FOLER>\WebRoot\authentication.config (stores the authentication method used by the site)

Site Icon (only need to restore if you have replaced this with a custom icon)
<INSTALLATION FOLER>\WebRoot\favicon.ico

Application Background (only need to restore if you have previously manually changed the background file)
<INSTALLATION FOLER>\WebRoot\images\backgrounds\bg_default.jpg

Custom Purchase Order Template (only need to restore if you have modified this using the Report Editor application)
<INSTALLATION FOLER>\WebRoot\reports\rep_PO.repx

Custom Service Desk Ticket Template (only need to restore if you have modified this using the Report Editor application)
<INSTALLATION FOLER>\WebRoot\reports\rep_Ticket.repx

Uploaded Images (inline images for knowledge base articles are stored in this folder)
<INSTALLATION FOLER>\WebRoot\UploadedImages

Configuration File for the Web Tracks Windows Service (only need to restore if you have manually modified this file previously)
<INSTALLATION FOLER>\WinService\WebTracksWinService.exe.config

4.  Restart IIS and the Web Tracks Windows Service

See also