Working with Users
A complete user list is very important to the functionality of Web Tracks. Once you have created your users, you can then assign them PC's, check out software and documentation to them, as well as allow them to submit service desk requests.
To access user records in Web Tracks the user must have Administrative Privileges
There are two categories of users within Web Tracks.
1. Web Tracks Users
Users who are given Administrative, Help Desk, Knowledge Base, Inventory or Purchasing Access are considered Web Tracks Users. Any user ID that has one or more of these permissions will require a named Web Tracks user license.
2. Non-Web Tracks Users
Users who have no Access to special features within the Web Tracks Interface. These users can still submit service desk requests and may have equipment assigned to them, but they do not have privileges to other areas of the Web Tracks Interface
See Permissions & Access Levels for further details.
From the Admin Menu, choose 'Import Users from Active Directory'
You can also open this form by opening the User List (Admin--Lookup Tables--Users) and then clicking on the 'Import' command.
Further help on this topic can be found on the Web Tracks Synchronization Wizard.
Adding Users Manually
To add a user to Web Tracks, choose Admin--Lookup Tables--Users and then click the 'Add' command from the User List.
You can quickly duplicate a user record by clicking the Duplicate Record command on the User List. When you click this command, you will be prompted for a new user ID. The duplicate process will not copy Web Tracks permissions for a user ID. You must manually set these permissions.
Deactivating maintains the history of the user, but you will not see the user as a choice when you open a drop down list. You can also delete the user. Deleting the user will not delete the related records. Instead, it sets the values in the related fields to Null. Deactivate vs. Delete also applies to other related tables within Web Tracks.
To delete or deactivate a user, select the users from the User List and click the Delete command.
An administrator can change the password for any user. Simply edit the user's record and click the Change Password command in the permissions tab of the User Detail form. End-Users who do not have Web Tracks logon privileges can still change their passwords from the Web Interface if they were not authenticated by Active Directory.
To change a password for any account you will need to edit the user record, switch to the Permissions tab and click the 'Set Password' command. You must save the user record after setting the password to save this value.
The password is for Web Tracks passwords only. This does not affect a users Active Directory password. If active directory authentication is used, the change password option in the web interface header will not be available.
IMPORTANT: Regardless of the Authentication Mode chosen, Web Tracks Administrators may always authenticate with the password which is stored in their Web Tracks user account. If you are using an Active Directory Authentication Mode it is recommended that you set your Web Tracks password to something different than your Active Directory password.
Web Tracks records any changes made to a user's record in the user's history tab.