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Mouse Tracks Web (Add-On) Product Information

The Mouse Tracks Web interface is a customizable self-help portal to your Help Desk.  This Add-On to Mouse Tracks reduces the time your technicians spend creating new requests since it allows your end-users to enter their requests directly.  The Web Help Desk Interface supports automated email notifications (with link-backs) allowing your end-users & technicians one-click access to  Help Desk requests. Both end-users and technicians have access to a searchable knowledge base.  Automated ticket assignments can be configured so that different types of tickets are assigned to the appropriate technician.

Screen Shots:

• Web Home Page (screen capture)
• Web Lookup Ticket (screen capture)
• Web Knowledge Base Search (screen capture)
• Theme Support (screen capture)

Key Features:

• 100% Native .NET Web Interface
• Highly Customizable
• Email Notification Support
• Dynamic Views Based on Access Level
• File Attachment Support
• Supports Active Directory Authentication

Requirements:

• Internet Information Services 5, 6 or 7
• .NET Framework Version 3.5
• Mouse Tracks 2009 7.x Database (see help--about Mouse Tracks from Windows Client to determine version)

	Download Mouse Tracks Web 7.20 (Verify .NET 3.5 is installed beforehand)
	Installation Instructions