Mouse Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of PC's, related peripherals, software media, software licensing, documentation, purchasing and help desk tickets.

Mouse Tracks has many built in reports to help you manage your environment. You will have the information to perform hardware and software audits, know when it's time to replace aging equipment, see where IT dollars are being spent, monitor your technicians' time, and much more.

Mouse Tracks is a must have tool for IT Managers and their staff.

Click on a tab above to get more specific information about Mouse Tracks program features.

Main Windows Screenshot (1024 * 768)

Compare the Free, Standard and Enterprise Editions

Help Desk

Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Mouse Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. You can also link help desk tickets to computers, peripherals and software products. This allows you to maintain a problem history for your Mouse Tracks Inventory. Depending on the user license you purchase for Mouse Tracks, you may have multiple technicians using this feature.

Help Desk Ticket List (screen capture)

Knowledge Base

Mouse Tracks includes a powerful knowledge base that compliments the help desk. Knowledge base articles can be created from scratch, or built based upon exiting help desk requests. Through day-to-day use of the help desk, you can easily create a custom knowledge base that is tailored to your unique environment. If you use the Mouse Tracks Web Add-On your end-users and technicians can search the knowledge base through their web browsers. When a technician creates a knowledge base article, he may choose whether or not end-users (as opposed to technicians) may view the article.

Mouse Tracks Web Knowledge Base Search (screen capture)

Mouse Tracks provides a complete solution for your IT inventory needs. Mouse Tracks will facilitate the tracking of Computers, Peripherals, Software Assets and Documentation.

Computers

Tracking computers in Mouse Tracks is the core component of your IT inventory. In Mouse Tracks, users, software, peripherals, and help desk tickets can be linked to computers. This makes tracking items associated with computers very simple. If a new monitor is purchased for the computer, you simply de-allocate the old monitor and allocate the new one. The computer will still be associated with the same user, software, peripherals, and help desk tickets.

By using Mouse Track Audit, you can automatically discover and import computer records audits into Mouse Tracks.

Some of the computer information that Mouse Tracks keeps track of includes: hard disk space, memory, CPU type, manufacturer date, etc... This information allows you to get detailed reports on all of your computers and will assist your technicians when troubleshooting systems.

Computer Data Entry (screen capture)

Peripherals

Mouse Tracks takes a unique approach to tracking and organizing peripherals. Peripherals would include but not be limited to monitors, keyboards, printers, docking stations, scanners, etc. You decide the granularity level of the peripherals you wish to track. You can customize the categories of peripherals you wish to track (e.g., scanners, displays, printers). You could even create generic categories to include office equipment not related to computers (e.g., copiers, overhead projectors). Once you have entered information about your peripherals, you can allocate them to your computers. This allows for detailed reporting on all of your assets, full computer hardware audits, and the ability to easily link Help Desk tickets to your peripherals. All of the peripherals you wish to track will be assigned an asset number. This will help you quickly identify any piece of tracked equipment.

Some of the peripheral information that Mouse Tracks keeps track of includes: peripheral type, vendor, model, serial number, computer allocated to, etc. This information allows you to get detailed reports on all of your peripherals, and will assist your technicians when troubleshooting systems.

Software

When you run Mouse Tracks Audit it will automatically create or update computer records in your database. You will then have a detailed record of the software that was found on each of your computers.

Mouse Tracks also provides an easy way to track software assets such as CD-ROMs, downloaded program, Open License agreements etc. The program automatically counts your software assets to give you a total count of software licenses owned for each product.

Mouse Tracks 2009 is a tool that will help you complete a FULL software audit. If you are looking for software to facilitate a software audit in your organization be sure to compare the following chart.

	Audit PC's*	Tracks Software Assets Owned*	Tracks Allocation of Software Assets*
Mouse Tracks	YES	YES	YES
Typical PC Inventory Package	YES	SOME	NO

*software audit requirement

Mouse Tracks ships with over 45 built-in reports and graphs. There are reports on help desk, inventory, and purchasing. Can you within your present environment answer these questions?

• How many PCs have less than 2GB of RAM?
• How many computers are more than 3 years old?
• How many laptop computers have hard drives smaller than 80 GB?
• What monitor and scanner belong to Bob's computer?
• How many pending help desk issues are there?
• With what types of problems do we spend most of our time?
• Do we have an extra licenses of Adobe Page Maker, or do we need to order another copy?
• What vendors are we doing the most business with this year? last year?
• For what departments are we buying the most equipment?
• What items have we purchased but not received?
• When did we retire that old laser printer?

These are just some of the reporting capabilities built into Mouse Tracks. With Mouse Tracks you can answer all these questions and thousands more. All of the major tables are filterable and their views are exportable to HTML, Text or Microsoft Excel. Mouse Tracks gives you the ability to create custom reports and graphs directly in Mouse Tracks. Every built-in graph included in Mouse Tracks was created using the built-in graph designer. All of the reports can be exported to Adobe Acrobat PDF, delimited text, Microsoft Excel, and HTML.

Go into your next planning meeting armed with the information you need to backup your decisions.

Software Audit Report by Software Product (screen capture)

Computer Graph by Manufacturer (screen capture)

Help Desk Ticket Graph by Ticket Type (screen capture)