Mouse Tracks is Help Desk Software, PC Inventory Software, Asset Management Software, and Purchasing Software all in one package.  The program audits and keeps track of PC's, related peripherals, software media, software licensing, documentation, purchasing and help desk tickets.

 

Mouse Tracks has many built in reports to help you manage your environment.  You will have the information to perform hardware and software audits, know when it's time to replace aging equipment, see where IT dollars are being spent, monitor your technicians' time, and much more. 

 

Mouse Tracks will give you the decision making information you need to effectively manage your IT infrastructure.

Click on a tab above to get more specific information about Mouse Tracks program features. 

Compare the Free, Standard and Enterprise Editions.

	Download Mouse Tracks 2007 Free Edition (Version 6.5)
	Mouse Tracks 2007 Printable Brochure (217 KB)

Help Desk Client

Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Mouse Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. You can also link help desk tickets to computers, peripherals and software products. This allows you to maintain a problem history for your Mouse Tracks Inventory. Depending on the user license you purchase for Mouse Tracks, you may have multiple technicians using this feature.

Help Desk Ticket List (screen capture) 


Knowledge Base

Mouse Tracks includes a powerful knowledge base that compliments the help desk. Knowledge base articles can be created from scratch, or built based upon exiting help desk requests. Through day-to-day use of the help desk, you can easily create a custom knowledge base that is tailored to your unique environment. If you use the Mouse Tracks Web Add-On your end-users and technicians can search the knowledge base through their web browsers. When a technician creates a knowledge base article, he may choose whether or not end-users (as opposed to technicians) may view the article.

 Web Knowledge Base Search (screen capture)

Mouse Tracks provides a complete solution for your IT inventory needs. Mouse Tracks will facilitate the tracking of Computers, Peripherals, Software Assets and Documentation.

Peripherals

Tracking computers in Mouse Tracks is the core component of your IT inventory. When most people think of a computer, the main computer box (CPU) is what they think of. In other words, if you get a new monitor for a computer, you didn't get a new computer, but if you get a new computer box and keep your old monitor, you did in fact get a new computer. In Mouse Tracks, users, software, peripherals, and help desk tickets can be linked to computers. This makes tracking items associated with computers very simple. If a new monitor is purchased for the computer, you simply de-allocate the old monitor and allocate the new one. The computer will still be associated with the same user, software, peripherals, and help desk tickets.

By using Mouse Track Audit 32 tool, you can automatically gather information for your PC's and import the audits into Mouse Tracks.

Some of the computer information that Mouse Tracks keeps track of includes: hard disk space, memory, CPU type, manufacturer date, etc... This information allows you to get detailed reports on all of your computers and will assist your technicians when troubleshooting systems.

Computer Data Entry (screen capture)


Computers
 
Mouse Tracks takes a unique approach to tracking and organizing peripherals. Peripherals would include but not be limited to monitors, keyboards, printers, docking stations, scanners, etc. You decide the granularity level of the peripherals you wish to track. You can customize the categories of peripherals you wish to track (e.g., scanners, displays, printers). You could even create generic categories to include office equipment not related to computers (e.g., copiers, overhead projectors). Once you have entered information about your peripherals, you can allocate them to your computers. This allows for detailed reporting on all of your assets, full computer hardware audits, and the ability to easily link Help Desk tickets to your peripherals. All of the peripherals you wish to track will be assigned an asset number. This will help you quickly identify any piece of tracked equipment.

Some of the peripheral information that Mouse Tracks keeps track of includes: peripheral type, vendor, model, serial number, computer allocated to, etc. This information allows you to get detailed reports on all of your peripherals, and will assist your technicians when troubleshooting systems.


Documentation

When you run Mouse Tracks Audit 32 on your client PCs, you will get a detail inventory file that can be imported into Mouse Tracks. The computer record created in Mouse Tracks will then show you a detailed record of the software that was found on the PC. The detectable software list is updated quarterly on gritware.com and can be edited to include custom built applications.

Mouse Tracks also provides an easy way to track software assets such as CD-ROMs, downloaded program, Open License agreements etc. The program automatically counts your software assets to give you a total count of software licenses owned for each product.

Mouse Tracks 2007 is a tool that will help you complete a FULL software audit. If you are looking for software to facilitate a software audit in your organization be sure to compare the following chart.

	Audit PC's*	Tracks Software Assets Owned*	Tracks Allocation of Software Assets*
Mouse Tracks 2007	YES	YES	YES
Typical PC Inventory Package	YES	SOME	NO

*software audit requirement

With Mouse Tracks 2007, you can perform a COMPLETE software audit. Your tracked software assets will show you the software you actually own, the auditing of PC's will show you what software is installed on your computers, and finally the allocation of your software assets will show you what software is SUPPOSED to be installed on your computers.


Software 

Tracking user manuals, books, and training materials doesn't have to be a cumbersome task. In Mouse Tracks, documentation assets can be tracked just as easily as computers. You can create a library of reference materials that can easily be searched. Documentation assets can be checked in/out by any Mouse Tracks user who has inventory privileges.

Documentation Detail (screen shot)

Mouse Tracks also includes a way to track your equipment purchasing. From writing the purchase orders to receiving the items into inventory, you can effectively track your hardware and software purchases. After using the purchasing portion of Mouse Tracks, you will be able to generate spending reports by cost center, spending reports by vendor and have an organized way to receive your purchases.

Purchase Order Detail (screen shot)

Mouse Tracks ships over 40 built-in reports and graphs.   There are reports on computers, peripherals, equipment, help desk, documentation, software and purchasing.  Can you within your present environment answer these questions?

• How many PCs have less than 512 Megs of RAM?
• How many computers are more than 3 years old?
• How many Pentium IV computers have hard drives smaller than 40 GB?
• What monitor and scanner belong to Bob's computer?
• How many outstanding help desk issues are there?
• With what types of problems do we spend most of our time?
• Do we an extra licenses of Adobe Page Maker, or do we need to order another copy?
• What vendors are we doing the most business with this year? last year?
• For what departments are we buying the most equipment?
• What items have we purchased but not received?
• When did we retire that old laser printer?

These are just some of the reporting capabilities built into Mouse Tracks.  With Mouse Tracks you can answer all these questions and thousands more.  All of the major tables are filterable and their views are exportable to HTML, Text or Microsoft Excel.  Mouse Tracks gives you the ability to create custom reports and graphs directly in Mouse Tracks. These features are powerful as they allow you to create custom graphs and reports from single tables as well as joined tables.  Every built-in graph included in Mouse Tracks was created using the built-in graph designer.  All of the reports can be exported to Adobe Acrobat PDF, delimited text, Microsoft Excel, and HTML.

Go into your next planning meeting armed with the information you need to backup your decisions.

Software Audit Report by Software Product (screen capture)

Computer Graph by Manufacturer (screen capture)

Help Desk Ticket Graph by Ticket Type (screen capture)

Main Screen	This is the main window with a couple child windows open.
Computer Data Entry	This is the screen where you would view and edit computer information.
Import Audits	This is the screen used to import audits into Mouse Tracks.
Help Desk Tickets	A screen showing you the help desk tickets that have been entered.
Purchase Order Detail	This shows the purchasing detail interface screen.
Configuration Form	Some of the preferences you can set for Mouse Tracks are found in the Configuration form.
Export Screen	This export screen is available for all the major tables.
Software Assets	A screen where you can manage your physical software assets.
Software Report	This report shows you how many licenses you have for each software product.
Computer Manufacturer Graph	This graph shows the number of computers you have for each manufacturer.
Technician Graph	This graph shows the Help Desk ticket distribution by technician.