Web Tracks
    Help and Documentation
BookmarkPrintLink
 Welcome
 Getting Started
    Getting Started with Web Tracks
    Installation
    System Requirements
 Administrative
    Application Settings
    Configure Email Settings
    Customizing Fields & Forms
    License & Registration
    Dashboard Controls
    Database Maintenance
    Importing Users
    Manage Attachments
    Permissions & Access Levels
    Upsizing to SQL Server
    Working with Users
 General Information
    Compare Web Tracks Editions 
    Navigating Web Tracks
    Working with Graphs
    Working with Reports
    Working with File Attachments
 Inventory
    Asset Tags and Web Tracks
    Auditing Computers
    Working with Computers
    Working with Documentation
    Working with Peripherals
    Working with Software Assets
 Windows Applications
    Web Tracks Audit
    Web Tracks Database Updater
    Web Tracks Windows Service
    Web Tracks Report Designer
 Purchasing
    Working with Purchase Orders
 Service Desk
    Working with Service Desk Tickets
    Working with the Knowledge Base
 Trouble Shooting
    RPC Errors when Auditing

Home > Trouble Shooting > RPC Errors when Auditing

RPC Errors when Auditing

Verify the computer has the Remote Registry Service running.

To test registry access, open regedit.exe and try to connect to the computer's registry (with the same credentials that you are using to run the audit).  If you are unable to connect Web Tracks Audit will be unable to connect as well.

Verify that the 'Windows Management Instrumentation' Service is not disabled.

To verify this login to the computer you are trying to audit and choose Start--Control Panel--Administrative Tools--Services.




Windows Firewall Settings

If you have Windows Firewall enabled on Windows XP, Vista or Windows 7 by default the Audit will be unable to connect to these computers. To enable remote administration through the Windows Firewall on a computer open a command prompt on the computer and type "netsh Firewall set service RemoteAdmin".



You may also use the Windows Firewall interface to allow Remote Administration.



You can enable remote administration through the Firewall for your entire domain by editing the group policy for your domain. Open the group policy editor in Windows Server 2003 and browse to Computer Configuration--Administrative Templates--Network--Network Connections--Windows Firewall--Domain Profile. From here you will see "Windows Firewall: Allow remote administration exception". Configure this option to be enabled. To activate this policy choose start--run then type gpupdate. This policy may take up to 15 minutes to propagate to your domain computers.

Verify Reverse DNS lookup is correct.
Open a command prompt and type ping -a <IP ADDRESS>

The first line of the response will be "Pinging <COMPUTER-NAME>"

If the "COMPUTER-NAME" is incorrect for the given "IP ADDRESS" there is a reverse DNS lookup issue that must be resolved.