Home > Administrative > Backup & Restore
Backup & Restore
Web Tracks stores the vast majority of its data in a database. If you are using an Access database the database will be stored in the App_Data within the WebRoot folder.
NOTE: Default <INSTALLATION FOLER> = C:\Program Files (x86)\Gritware\Web Tracks
Files to Backup
Backup the following Folder:
Backup the following File:
If you are using SQL Server you will also need to make sure that the SQL server's data is being backed up. You can open Admin--License and Registration to see your SQL Server details.
Restore or Move an Installation
If you switch servers or need to install Web Tracks to a new folder follow these steps to restore data from your most recent backup:
1. Install Web Tracks on the computer.
2. Open Web Tracks (to verify setup was successful) -- do not need proceed with the Setup Wizard in Web Tracks.
3. Restore the following files as needed...
Your Access Database File (does not apply if you are using a SQL Server database)
Database Configuration File (stores the connection string the site uses to connect to your database)
Other Configuration Files
<INSTALLATION FOLER>\WebRoot\sessionState.config (stores your session timeout settings)
<INSTALLATION FOLER>\WebRoot\authorization.config (IIS Security Settings)
<INSTALLATION FOLER>\WebRoot\authentication.config (stores the authentication method used by the site)
Site Icon (only need to restore if you have replaced this with a custom icon)
Application Background (only need to restore if you have previously manually changed the background file)
Custom Purchase Order Template (only need to restore if you have modified this using the Report Editor application)
Custom Service Desk Ticket Template (only need to restore if you have modified this using the Report Editor application)
Uploaded Images (inline images for knowledge base articles are stored in this folder)
Configuration File for the Web Tracks Windows Service (only need to restore if you have manually modified this file previously)
4. Restart IIS and the Web Tracks Windows Service
5. Open Web Tracks.